Return Policy

Some things in life are simply not returnable.

As upholstery pieces are custom handmade pieces commissioned by and for you, the individual client, our upholstery pieces are not returnable. We know how well-made and comfortable they are, so we offer them with absolute confidence.

We do assume responsibility for repairing or replacing any pieces that are defective or damaged in transit (and signed for as damaged at the time of delivery). 

If you are concerned about a potential allergic reaction or sensitivity, we'd be happy to send you the ingredients so that you can check prior to placing an order.  Upholstery cannot be returned due to an allergic reaction.

Decorative kapok inserts may be returned for a refund less shipping and a 20% restocking fee within 30 days of receipt. If you need to return or exchange your item, please email or call us 978-440-8200 to let us know that you will be shipping it back to us so we can be on the lookout for it. For your protection, to ensure you receive your credit, we recommend shipping it back to us with tracking. Once we receive your package, we will process an exchange or issue a refund within 2 business days. We'd also love to get your feedback on why the item ultimately wasn't a good fit for you.