Lead Time, Shipping & Delivery


After a few years of unprecedented lead times due mostly to labor shortages, our lead time to produce is back to twelve weeks with West Coast  maker and 14 weeks with our East Coast maker. These leads are for our standard line items. Completely custom pieces require approved drawings and a few extra weeks.

The white glove shippers are averaging 2-4 weeks from pick up until delivery.  Urban and suburban areas are serviced more frequently than remote areas.

We do not offer discounts or refunds if an ingredient is backordered and the lead time is lengthened as a result. We do not give refunds once we have purchased all of the raw materials, upholstery fabric and given the workroom a deposit. This is because we don't get refunds either. It isn't borne from greed. The pieces are custom and made-to-or

Sofa shipping costs with in room set-up have been averaging 13% of the sell price in second half of 2022.  The delivery cost depends upon the dimensions of the piece, the weight, the number of pieces, the delivery zip code and the number of flights of stairs that a two person delivery team must ascend to put the furniture in the room. Please reach out to us for a quote. Email donna@pureupholstery.com. See our Furniture Terms and Conditions for additional details regarding delivery and inspection at time of deliveries.

The in room set-up deliveries are averaging three weeks to major metropolises and 4-5 weeks to more remote areas.


Shipping cost is an additional $100 if your 24" x 24" ottoman is shipped with an existing upholstery order (sofa, chair or sectional). We recommend ordering your ottoman at the same time you order your other upholstery to save on shipping and ensure  fabric dye lot match. Otherwise, due to its weight, shipping an ottoman by itself can be as much as $300 depending on delivery location. Please contact us for a quote.


Shipping is free for accessories when they ship with an upholstery order. If shipped independently of an upholstery order, we'll create a quote.

Fabric Samples

Shipping is $7.95 for as many fabric samples as you like, anywhere in U.S. If you return fabric swatches to us, we will issue you a full refund for sampling cost.

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